Booking Procedure:
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After having sent the booking enquiry, you will get the reservation details and confirmation of availability.
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The total cost and payment procedure will be included in the reservation details.
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Please do not forget to provide your correct and active e-mail address in order to receive the reply quickly.
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If you use a free webbased email account (hotmail, yahoo mail,etc.) Please also check your JUNK (BULK) mail box to see if our inquiry reply email is there. We recommend you to keep us in your safelist for further information.
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In the case of different time zones, weekends, and public holidays, the reply may be delayed.
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Please do not provide your credit card details by e-mails or in the insecured Websites.
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During the peak season, the status of bookings is changed daily and it may sometimes cause inconvenience in getting the room. We apologize in advance for your kind understanding if it is the case.
Voucher and Payment Confirmation Receipt
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When the payment is received, a confirmation email of your package will be sent to you and it is required to show at the hotel or resort upon check in.
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The name on the voucher is required to be the same as the name appeared in your passport and credit card.
Transfer Service Policy
Cancellations and Refund Policy
- REFUND to the customer can be processed up to 10 days after payment received if the booking is more than 1 months away.
- REFUND WILL BE SENT TO YOU BY WESTERN UNION ONLY WITH 5% BANK FEE, 10% ADMISTRATION FEE AND WIRE TRANSFER FEE DEDUCTED FROM THE FULL AMOUNT.
- Reservations with arrival date within 1 month of the date payment strictly NO REFUND.
- CUSTOMER NO SHOW RESERVES THE RIGHT TO NO REFUND.
Terms of Service
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All reservation are subject to
availability at the time of booking.
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Tour prices include accommodation,
transportation, tour and other services as specified in the program
and exclude air, bus and train ticket, airport taxes, or other
documentation, taxis outside of regular transfers provided, telephone
calls, personal and baggage insurance, laundry, liquor, drinks,
excess baggage charges, room service, meals (unless specified)
tip or any item of a personal nature.
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The Travel Agent reserved the right
to pick any accommodation available for the agent customers in
the same class of booking.
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Since Full Moon Party Period is the busiest
time on Koh Phangan so we need 100% PAYMENT maximum
5 days after we confirm the availability.
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